We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.
Our returns policy allows you to return products unused within 14 days of receiving them. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Once We Were Warriors labels attached and in the original packaging.
For hygiene reasons, underwear briefs, bodies, swimwear and masks cannot be returned or exchanged unless they are damaged.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that returns have to be sent to the following address:
MODEXPRESS c/o OnceWeWereWarriors
5705 DE Helmond
Please make sure the return shipping label is inside your package.
The cost of returning the purchase is for the customer, as this is part of our sustainability program. Items sent back to our office are not liable for refund.
By law you have the right to return your articles within 14 calendar days without giving any reason. Within this period u can
As stated below, apply to returns:
• Clothing should not have been worn or washed
• There should be no signs of food stains, make-up, body odours or cigarette smoke on the items
• No attempts should have been made to repair defects
• The cost of return is for buyer's account
• Sale items can be returned against the same terms
1. Please note all items must be returned in their original condition, with all garments tags still attached and in the original packaging. Returns that do not adhere to this policy will, unfortunately, not be accepted and will be sent back to you.
2. Check the box of the item(s) you want to return in the return column. Please also fill in your reason for return, using the reason codes below.
3. Pack your items back in the box and be sure to include this Return Note.
4. Send the parcel to: MODEXPRESS c/o OnceWeWereWarriors Grasbeemd 5
5705 DE Helmond
5. For more information on your order, returns, refunds or anything else, check our website at www.oncewewerewarriors.com
Got any questions?
You can always contact us for any return question at email@example.com.