Faq

Our returns policy allows you to return products unused within 14 days of receiving them. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Once We Were Warriors labels attached and in the original packaging.

For hygiene reasons, underwear briefs, bodies, swimwear and masks cannot be returned or exchanged unless they are damaged.

You have 14 days to return your order after receiving it. Orders must be returned unused and in the original packaging. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Once We Were Warriors.

Fill in the return form that’s enclosed in your order and add it to the parcel. If you don’t have a return form, you can download a blank one here.

The order is ready to be returned. Please go to your preferred postal service point and ship the box to:

Modexpress
Att. Once We Were Warriors Returns
Heibloemweg 10
5704 BS Helmond
The Netherlands

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Once We Were Warriors cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly.

We will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.

If you use your right of return you will be solely charged for the costs of the return shipping. In case of a return caused by a wrong delivery from us we will cover the shipping costs.